Returns Policy

Returns & Refunds

We want you to be completely happy with your purchase. If something is not right, we will make it right.

14-Day Right to Return

Under UK consumer law, you have the right to return any item within 14 days of receipt for any reason, provided it is unused and in its original condition. Contact us at support@mobilesluxe.com to initiate a return.

Faulty or Incorrect Items

If your phone arrives faulty or is not as described, contact us within 48 hours of delivery. We will arrange a free return and either replace the item or issue a full refund — your choice.

Refunds and Crypto Payments

Refunds for orders paid with cryptocurrency are issued in GBP equivalent at the exchange rate at time of original payment, or as store credit — whichever you prefer. Refunds are processed within 5 working days of receiving the returned item.

How to Return

• Email support@mobilesluxe.com with your order number and reason for return
• We will provide a returns authorisation and instructions within 24 hours
• Pack the item securely in its original packaging
• Ship using a tracked service and keep your proof of postage